Banque Nationale Du Canada Sucks Customer Reviews and Feedback
The National Bank of Canada (French: Banque Nationale du Canada) is the sixth largest commercial bank in Canada. It is headquartered in Montreal, and has branches in most Canadian provinces and 2.4 million personal clients. National Bank is the largest bank in Quebec, and the second largest financial institution in the province, after Desjardins credit union. National Bank's Institution Number is 006 and its SWIFT code is BNDCCAMMINT.
Conseillère en ressources humaines (Former Employee) says"Tout les gens veulent devenir gestionnaire au détriment des autres et des clients. Un milieu de travail malsain."
Centre d'appel (Former Employee) says"le jour du rectrutement par telephone je suis tombe sur une gestionnaire non profesionnel.Je ne recommande pas de travaille dans ce emplacement,ni dans le present ni dans un futur proche."
IT Analyst (Current Employee) says"Benefits is not good"
Sales Manager (Former Employee) says"Work place is definition of a toxic work environment. Manager makes inappropriate commments. Human rights commission complaint; Canada Labour Board complaint. Cons: Worst place to ever have worked. Unprofessional, definition of a toxic workplace."
Branch Manager (Former Employee) says"Difficult to go to training seminars or information sessions and listen to everyone speak French when you only speak English. They have been a good employer of mine for many years."
Financial Advisor (Former Employee) says"Bad place to work. No value for people. the bank is more focus on results than the customer needs. Would not recommend this institution to my worst enemy."
Financial Planner (Former Employee) says"The culture of a bank is stifling. The bank wants to controll everything including the people who are supposed to be independent advisors. I was happy when we were bought byManulife"
Conseiller financier (Current Employee) says"Trop de pression pour le salaire."
Représentante senior service clientele (Former Employee) says"tres bonne compagnie et juste un changement carrière Cons: aucun"
Internal IT Support Technician (Former Employee) says"National Bank of Canada has a formal corporate culture. One has to be dressed in a formal suit and tie. It has a conservative culture."
analyst (Former Employee) says"The managers focus on making your life difficult"
Telnat representative (Former Employee) says"Very disappointing experience and a waist of time, despite all the sacrifices and the efforts and compromises, all of that was not considered neither gratified. In a nutshell, it depends if you please personally your manager or not, not considering your working skills."
FP (Current Employee) says"Extremely stressful. Multiple tasks without specific deadlines, and all need to be completed yesterday. No professional support from partners. Disconnect between on-ground work force, and management. Poor personal to professional balance. Extremely high and unusual employee turnover - lots leaving, and much shuffling. No job security. Not a place for non-bilinguals. Unable to increase foothold outside Quebec."
Technical support agent (Former Employee) says"Difficile de travailler. Cons: Horaires pas flexible"
SENIOR DIRECTOR (Former Employee) says"Back stabbing management culture with the pretending willing of caring."
IT department (Former Employee) says"I was there when they announced a round of layoff and It made the working culture absolutely toxic everywhere in IT. Everybody that was not assigned to a project became so afraid to loose their job that getting coworker to help you became impossible. Everybody became super risk averse and working there just became a game of musical chair and a dance of blaming other for any perceived wrongdoing. Cons: toxic work culture"
Customer Service Representative (Current Employee) says"My training at the NBC was self guided people there expect you to do things on your own unlike TD training is basically on your own there is not much to stay my coworkers were great the hours of operations were great other pay was ok Cons: high expectations"
Customer Service Representative (Former Employee) says"Not all but some managers weren’t professional at all, would take personally everything and do everything to fire you ombudsman will tAke their side and Hr would lie!"
Loan Officer (Current Employee) says"My manager was a man-child who had to be told what to do, would throw temper tantrums when he did not get his way, lies to all employees, uses his corporate credit card for personal expenses and is cheating on his wife. Cons: micromanaging, gossip, low morale"
Financial Markets / Structured Transactions (Former Employee) says"Weak management; no development nor competitive salaries relatively to the market. Small player among the top banks. Very low diversity as you move up the ladder. Cons: No room for development, weak senior management"
Current Employee - Financial Advisor says"I have been working at Banque Nationale du Canada/National Bank of Canada full-time Cons: Sales too intense. It’s all about the number s"
Current Employee - Director says"I have been working at Banque Nationale du Canada/National Bank of Canada full-time for more than 3 years Cons: big headache --avoid it, theu re not professional"
Current Employee - Software Developer says"I have been working at Banque Nationale du Canada/National Bank of Canada full-time Cons: It's a very rigid place with a lot of red tape. Old systems, old thinking. Pretending to go Agile, but really just to use a buzzword while they twist the methodology for more pressure and micro-management on their IT teams. No time is left for introspection or self improvement. Hell, no time for testing. Old technology, bad practices, spaghetti code left to rot because technological debt is never addressed. Business commits to projects without consulting IT - which causes impossible deadlines. IT teams deprived for any kind of agency or power. Feels like a factory assembly line. Developers are at the bottom of the food chain. New methodologies introduced are always biased toward providing management more control and metrics. Never about empowering the IT teams. Unimpressive compensation package. Especially considering the poor culture."
Former Employee - Investment Associate says"I worked at Banque Nationale du Canada/National Bank of Canada full-time Cons: Terrible team dynamic Management doesn't care whats going on in the office Poorly trained associates - no assistance No help if your in a bad team Really low compensation Poor office moral, people are always gossiping or running to management to tell on other people"
Former Employee - Associate says"I worked at Banque Nationale du Canada/National Bank of Canada full-time Cons: Top heavy, obsolete systems and processes, toxic culture that rewards brown nosers over hard work."
Former Employee - Team Leader says"I worked at Banque Nationale du Canada/National Bank of Canada full-time for more than 3 years Cons: Company that doesn’t walk the talk. Tries to be very innovative but is still bogged down in heavy internal politics."
Former Employee - Customer Service Agent-Call Center says"I worked at Banque Nationale du Canada/National Bank of Canada full-time for more than 5 years Cons: Unrealistic pressure with stats. I have worked there for 7 years and the management changes so often they don't give you training when they Instill sales objectives, the objectives weren't reached by anyone, the pressure is on even if u take a bathroom break you are questioned about it. Very phony higher ups. Lots of talking behind the back of colleagues. Not human when you have a family emergency or a health issue or just simply an unexpected circumstance which makes you come in later than shift start time or be absent for a day."
Current Employee - Senior Analyst says"I have been working at Banque Nationale du Canada/National Bank of Canada full-time for more than a year Cons: terrible health benefits non existent mentorship for new employees toxic work environment no learning incentives"
Former Employee - Associate says"I worked at Banque Nationale du Canada/National Bank of Canada full-time for more than a year Cons: Very little leadership, head of the department treats employees as pawns readily sacrificed on a whim to satisfy external factors"
Former Employee - Senior Director says"I worked at Banque Nationale du Canada/National Bank of Canada full-time for more than a year Cons: really bad political, trust issue from management. reorg every 3-5 months make people protect themseleves rather than work together perfect place for loner who do not care of people to advance in career not centered on coaching and change management despite the great values displayed Promotion and recognition is based on the level of noise you make even if not used, poorly delivered, and not working"
Not happy says"A loved one had a stroke and became unable to manage finances, bills, rent, etc. I had to become a caregiver for him. After a long stay in hospital, he was transferred to another city and it became clear that he would never be autonomous again. Living outside his city, I went to a branch nearby to ask them to mail all his financial statements to my address (I had a procuration for this), they refused me by telling me to go instead to his home city (3 hours by metro and bus). After the death of this relative, I went again at the reception desk a second time, same response and this in full pandemic (April 2020). These are company guidelines, I’m told. I called the head office where I am transferred to the branch in the home city of the relative in question and I am not given a clear explanation. After a year, same answer. This time, I raised my voice and ask for an appointment to close the account. Went to the appointment which should have taken 3/4 hour at most, took 2 hours 30. When called, no presentation whatsoever and no mention which papers to bring etc. Had to came back to my place two times. Waste of time, stress, why tell me three times to go to another city for a change of address (having in hand all the documents procuration and will which I mentioned it three times)? Closed the account and had the best service at a competing bank."
In The News
CBC.ca reports"Privacy experts slam National Bank asking customers for their password at other banks"
The Globe and Mail reports"Battle of the banks: Head offices reach for the skies"
Globalnews.ca reports"Montreal-based National Bank of Canada cutting up to 600 jobs amid shift in banking industry"
CTV News Montreal reports"National Bank reports Q2 net income of $379 million, beats analyst expectations"